Shipping policy
Pindu Lige – Shipping Policy
Last updated: 2/11/2026
Thank you for shopping with Pindu Lige. We aim to provide fast, reliable, and secure shipping worldwide. Please review our Shipping Policy before placing your order.
1. Order Processing Times
All orders are processed within:
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1–3 business days (Monday–Friday)
During peak periods (Black Friday, holidays, sales), processing times may extend by 1–3 additional days.
You will receive a confirmation email once your order has been shipped.
2. Shipping Times
Australia
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Standard Shipping: 3–8 business days
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Express Shipping: 1–4 business days
International (Worldwide)
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Standard International: 7–21 business days (depending on destination)
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Express International: 5–12 business days (where available)
Note: Shipping times are estimates and may vary based on:
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Customs delays
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Local postal services
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Weather conditions
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High-volume seasons
3. Shipping Costs
We offer:
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FREE Standard Shipping on all orders
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Express shipping rates may apply depending on your region and will be shown at checkout
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Tracking may take 24–48 hours to update once the package is handed to the carrier.
If you have not received your tracking number after 3 days, contact us at:
📧 pinduatelier@gmail.com
5. Incorrect Addresses
Please ensure your shipping address is correct before checkout.
Pindu Atelier is not responsible for:
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Packages delivered to incorrect or incomplete addresses
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Additional fees to redirect or reship your order
If your order has not shipped yet, we may be able to update the address—contact us immediately.
6. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs and import taxes that may apply.
Pindu Atelier is not responsible for:
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Delays due to customs
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Fees charged by your country’s customs authority
7. Lost, Stolen, or Delayed Packages
Once your package is with the carrier, it is outside our control.
However, we will assist you in locating your shipment.
We are not liable for:
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Packages marked “delivered” but not received
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Delays caused by the carrier
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Lost packages due to courier mishandling
If your package shows no movement for 10+ business days, email us and we’ll investigate.
8. Order Changes & Cancellations
Orders cannot be cancelled or modified once they have been processed or shipped.
If you need help, reach out as soon as possible.
9. Pre-Order Items
Any pre-order items will include estimated shipping windows on the product page.
Orders containing both pre-order and in-stock items may ship together or separately at our discretion.
10. Contact Us
If you have any questions about your shipment or need support, contact our team: